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| HCAHPS Benchmark Ranking Map Tool |
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HCAHPS (Hospital Consumer Assessment of Healthcare Providers and Systems) is a national, standardized survey of hospital patients. HCAHPS was created to publicly report the patient's perspective of hospital care. The survey asks a random sample of recently discharged patients about important aspects of their hospital experience. The HCAHPS results allow consumers to make fair and objective comparisons between hospitals, and of individual hospitals to state and national benchmarks, on ten important measures of patients' perspectives of care. HCAHPS was developed by a partnership of public and private organizations. Development of the survey was funded by the Federal government, specifically the Centers for Medicare & Medicaid Services (CMS) and the Agency for Healthcare Research and Quality (AHRQ).
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| Patient satisfaction survey results are from patients who had overnight hospital stays from 7/08 through 6/09. Results are represented as deciles from 1 to 10 (10 being the highest) and reflect a percentile in reference to the benchmark where each hospital scores based on the ranking measure. |
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