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Testimonials
Take a look at what our users are saying about the Patient Safety Group.

“Strategies to Generate Front Line Activity to Improve Safety: Many of the [safety] programs previously discussed should leave behind an ongoing organization structure that supports unit-based safety. For example, at the University of California, San Francisco (UCSF), after more the 400 providers of all stripes participated in a healthcare Crew Resource Management program, we developed a unit-based safety team on our medical ward that collected stories, developed interdisciplinary case conferences, and convened periodically to problem solve on the unit. Their work was supported by eCUSP, an electronic project management tool created for this purpose. This effort generated a new spirit of safety and problem solving on the unit, breathing life into many of the principles taught during the teamwork training.”

Dr. Robert Wachter
From his book, Understanding Patient Safety

“I have worked in quality, risk management, and/or patient safety for the past 20 years, and have hand-tallied many surveys, so I am familiar with the amount of time it takes to set up a data base and re-arrange the survey questions for the analysis. After downloading the results of your AHRQ Patient Safety Culture Survey, and assessing what I had to do to prepare my analysis and reports, I told my boss that the money she spent on your program was the best investment she has made all year. This is the best program I have ever worked with and you made my job very easy.”

Valerie Robinson RN, MBA, CPHQ
Sutter Medical Center of Santa Rosa

“[The Culture Survey] is a wonderful tool! Staff from within OSF Healthcare System agree the site provided an online survey that was 'Very easy to complete, set up nicely and easy to understand'. The Patient Safety Group not only includes a tool for survey completion, but provides immediate (same day) results upon closure of the survey. The AHRQ national database results are available and can be incorporated with your facility results into the same report. Having administered and analyzed previous cultural surveys using a manual system, the benefits of this tool more than outweigh the reasonable cost.”

Kathy Haig
Corporate Patient Safety Officer
OSF Healthcare System

“Nurses wanted to be better informed on what safety activities are in play and with the Patient Safety Group eCUSP (electronic Comprehensive Safety Program) website they have a clear way of seeing the entire activity specific to their needs and at their fingertips. The effect of this innovative unit based patient safety website cannot be overstated. It provided an organizing force amidst the conflicts and changes during the beginning of this improvement journey, and currently, it provides access to the stories of our successful implementation of safer care structures.”

Stephanie Dougherty, BSN, RN, CPPS, Lean Six Sigma Green Belt
Director, Patient Safety
Hunterdon Medical Center

“[Aultman Health Foundation] is so pleased with the service we have received from the Patient Safety Group. They have been easily accessible through every step of the process from offering advice about setting up the [Culture Survey] to providing examples to educate staff on the process. The tool is very user friendly and easy to access. We are thrilled with the response we have received from staff.”

Laurie Clark BSN, RNC
Patient Safety Officer
Aultman Health Foundation

“You have an excellent [Culture Survey] tool (and company) to work with. Have just started reviewing some of the high level reports. I foresee a great deal of positive work that will come from this.”

Timothy Feist, FACHE
V.P. Performance Improvement
Peninsula Regional Medical Center


“On behalf of the WVUH Culture of Safety Group, we would like to thank you for the very informative inservice you provided on the “Patient Safety Group” site for eCUSP. Team members were very excited to have so many tools available to utilize for organizing and tracking progress of our projects. Thank you again so very much”

Tamma Melton - Patient Safety Coordinator
Lisa Hern - CC/CTU Manager
West Virginia University Hospital


“I want to let you know how appreciative we are for the ability to use eCUSP. Your support in training and go live was invaluable, and your ready access was a joy. The price for the system was incredibly inexpensive given the huge potential it will provide.

We believe that eCUSP and the AHRQ Culture Survey are the first in a series of critical steps that our hospitals will be able to use in moving ahead with identifying and remedying patient safety issues.

We are in the process of having our staff fill out our patient culture of safety surveys. The staff who set it up and those who have completed the survey ( including me !) have found it easy, intuitive, and quick to complete. The reports have provided insight into areas for improvement, and are replete with data that can be used at multiple levels of the organization.

Dr. Gary Wainer
Chief Medical Officer
Chicago Health System


“Boulder Community Hospital is pursuing our commitment to Patient Safety. One of the avenues we are taking is to administer the Culture Survey to all 2000 of our hospital employees. We have found the web-based software marketed by the Patient Safety Group to be user friendly to set up and administer. The Patient Safety Group has been extremely responsive and helpful in it's support as we have defined the scope and timeline for our implementation. It is so refreshing to work with an organization that is committed to helping hospitals provide a safer healthcare experience.”

Michael Moran
Vice President
Boulder Community Hospital


“Most of (the Michigan State) hospitals have already been to the website. It is excellent. I can't begin to tell you how impressive it is, and how important it will become in helping us focus hospitals on the urgency and importance of their patient safety work.”

Chris Goeschel RN MPA MPS
Executive Director
Keystone Center for Patient Safety & Quality
Michigan Hospital Association Health Foundation


“The web-based [eCUSP] Program is an invaluable tool to those us involved in trying to “close the gap” between what healthcare is and what it should be. One of our organization's goals is to promote a culture of safety among all caregivers, particularly those providing direct care, as it is our belief that each employee has an obligation to make safety a priority in the performance of their daily responsibilities.

The Patient Safety Program provides us with a paper-less, user-friendly tool to help achieve this goal. It provides front-line staff a mechanism to quickly report/document an identified safety concern. Depending on the nature, severity and frequency of the concern, those staff delegated as the unit's safety council can quickly note the action taken to resolve the issue, or elevate the concern to a project. The tool is all-inclusive—it provides documentation of the nature of the problem and explains the potential for patient harm. It also identifies those accountable for addressing the problem, enables the team to define reporting time frames and the anticipated duration of the project. Communication among team members is facilitated by the inclusion of email capability. Reporting of progress is made simple through a summary page that incorporates actions taken and includes the ability to attach tools, data collection, etc. Status reports can be obtained through a click of the mouse so that all identified issues/projects can be presented on a single page. Most importantly, the program provides "shared reports" which allows members to see how other facilities resolved safety concerns that may be similar in nature. This promotes quicker resolution, prevents “recreating the wheel” and motivates staff when they see how other facilities achieved successful outcomes.

As a Patient Safety Officer, one of the most rewarding outcomes of using the Patient Safety Program is seeing how this tool nurtured the staff's awareness and enthusiasm in addressing safety issues. Our organization is excited to spread the use of the Patient Safety Program and view it as instrumental in helping us develop a culture of safety.”

Kathy Haig, RN
Director of Quality Resource Management/Risk Manager/Patient Safety Officer
OSF St. Joseph Medical Center
Bloomington, Illinois


“The Patient Safety Group and eCUSP has enabled us to utilize an efficient means of communicating safety issues amongst 100+ staff members. Despite an active quality assurance committee, eCUSP enabled all staff to actively or anonymously identify patient safety issues in a timely manner. One of the major benefits of the safety issue reporting format is the way in which the questions are posed. While patient safety is always a priority, it is often hidden in the verbalization of being "understaffed" and working in “unsafe conditions”. These types of concerns are the reality that often leads to adverse events. However, they are often perceived as “complaints” and may not be taken seriously by leaders. The exercise of reframing those same conditions to reflect how patients may be harmed is important in drawing attention to safety issues from leaders and front-line staff. A second component of eCUSP which is proving valuable is the managing of the safety projects. With 18 active projects on the go this feature is a dream. The team members and team leaders are so positive about the availability of the shared information. As a Program Leader the ease of navigating the PSG and keeping track of the projects is a gift! Lastly, eCUSP is perfect for “closing the loop” from an accountability perspective. eCUSP coaches participants to complete tasks and promotes a culture of transparency. eCUSP is all about an inclusive culture of safety which is accessible and user friendly for everyone.”

Tracie Northway, RN, MSN, CNCCP(C)
BC Children's Hospital
Children's and Women's Health Center of British Columbia
Nurse Educator, Pediatric Critical Care
Vancouver, BC Canada


“I think [eCUSP] is a wonderful tool. I love the idea of using technology to keep us on track. During our meetings we use printed copies of the issues to keep us focused. No digressing conversations, no debate over what we 'think' the issue is, and best of all we have an idea where to start on a problem. Nobody dumps a problem on someone. Because of the format, these are very focused meetings that move quickly and to the point. As far as using the tool - the pages and sections are not difficult to navigate. I am not technically inclined and I have no difficulty at all.”

Michele Adaline
Northern Michigan Hospital
Clinical Nurse Manager
Petoskey, MI


“Cypress Health Care Management provides skilled nursing services to over 4,000 residents and employs over 5,000 employees throughout the United States. The need to provide high quality care that is safe and effective is paramount to our success as health care providers. Subsequently, through our very strong risk management program and our efforts to be a “high reliability organization”, we have partnered with The Patient Safety Group to ensure that our safety and quality efforts are continuing in a focused and organized manner.

The Patient Safety Group's online [eCUSP] program not only provides accountability for each of our 27 facilities, but also serves as the basis for encouraging a corporate wide culture of safety. We are thrilled with the program's ability to manage and monitor the safety and quality efforts of each facility at both the corporate level and the facility level. The ability to produce, share, and disseminate pertinent safety initiatives amongst all facilities is extremely motivating to our staff of caregivers. The project management aspect of the program provides an excellent standardized method for recording and publishing the unique efforts taken towards issue resolution. The program allows us to learn and take pro-active measures whenever safety issues arise.

The economic benefit to our facilities includes public awareness of our commitment to quality, an inexpensive means for training staff on quality, safety, collaboration and teamwork, and the potential reduction of insurable costs.

As an organization, we are committed to highest levels of quality of care and safety for our residents. The online program from The Patient Safety Group is instrumental to helping manifest those efforts.”

Alex S. Paley, M.P.H.
Executive Vice President
Cypress Health Care Management
White Plains, New York


“We have used [eCUSP] for about five months as a way of keeping track of issues and projects and work around patient safety issues being addressed in our institution. It has been very helpful to us in monitoring our work, updating our progress, completing tasks, and communicating our work to others in the institution. Since we are primarily responsible for chartering and ascertaining the completion of projects, this program has been most helpful in forcing us to be clear in terms of who is accountable and timelines for completing the work.

We have also appreciated the flexibility of working with the developer of the program in terms of modifying the program in ways that have made it more user friendly and easier to navigate through our projects.

I think the program would be great value for any group working on patient safety issues, particularly in terms of keeping a narrative history of the work and the lessons learned and then being able to share those stories with others so that there can be learning across groups both within an institution and between institutions.”

Dr. Howard S. Cohen
MD, Patient Safety Officer
OSF St. Francis Medical Center
Peoria, Illinois


“The Interventional Radiology staff at Evanston Northwestern Hospital is very excited to be part of the Patient Safety Group. We have already identified numerous patient safety related concerns. This [eCUSP] program has definitely forced us to think proactively, and promote a culture of safety. It is a great forum for an open discussion amongst the staff, the manager, and other hospital personnel. It astonishes me the things we have discussed and accomplished, and the discussions and concerns we might not have identified if it wasn't for this program...THANK YOU!”

Rupal Patel-Shah, RN
Evanston Northwestern Hospital
Evanston, IL


eCUSP gives the frontline user another avenue to report a safety concern. If a staff member does not feel comfortable voicing their concerns, they can easily go to the site and report the concern anonymously. Another important feature is the ability for a staff member to go into eCUSP and see what progress is being made regarding a safety concern. This alleviates the frustration staff feel when they voice a concern but then have no way to monitor the outcome. The shared story section is also a valuable tool of eCUSP. Often because of the complexities of organizations, units will work on a safety project and have great successes, but they don't spread that news to other areas who may have similar problems. eCUSP allows the users to learn from the shared stories and in some cases to make contacts if interested in obtaining more information. Lastly, the educational resources on eCUSP are very helpful. Typically we try to assure the culture is ripe for improving safety on a unit and almost always that involves education about the Science of Safety. There is usually a large campaign to educate all the current staff but as a unit continues in it's safety efforts the new staff do not benefit from the original education. The education programs on eCUSP allow for this learning to continue to take place.

The role of the quality professional in eCUSP is to assure that eCUSP is available to staff members and to assure members are educated and reminded to use the system. The eCUSP system automatically sends out email notifications to members, to remind them to enter safety concerns or to update a project. This is a nice feature - we are all busy and sometimes need a reminder to push us to action. The safety executive of a unit, as well as the project leads are also responsible for monitoring the progress of a safety project - if they feel progress is moving too slow they can help troubleshoot problems or motivate where needed. It is also important to monitor the shared stories and to help advertise the successes through out the organization.”

Dana Moore, RN, MS
Coach for Center for Innovation in Quality Patient Care
MICU Clinical Nurse Specialist
Johns Hopkins Hospital
Baltimore, MD


“We have used the eCUSP software in our large medical facility the past 3 years, in rather unorthodox ways. We loved the concept of using it to track patient safety ideas, and being able to track and trend and run reports.

Although we are using it in the Perioperative Surgical area as a unit safety program in the traditional sense, we decided to also use the software program in the Medical Staff area, as well. We needed to get our physicians involved in the patient safety movement and struggled with how to do that. We replaced their paper “patient complaint form” with the e-CUSP program. Quickly, the physicians saw it as a way to get their concerns addressed from the hospital, their office or at home. They began to see that they could track the progress of their patient safety issues, and that they got results in a timely manner. Soon, we were deluged with pertinent issues that only physicians might identify. We quickly found allies in patient safety through our physicians.

Another way we found to incorporate the e-CUSP program was through our L&D program. We are currently involved in IHI’s Collaborative for Perinatal Excellence. We determined that e-CUSP would be an excellent way to track meetings, collect data for the bundles involved, and serve as a communication tool for the core and over sight teams. At the end of the collaborative period, the Perinatal Team would have a ready record of the collaborative and be able to run reports from the data entered.

In addition to the above ways of using e-CUSP, we have also used the patient software for Pharmacy Committees (as a communication tool for the many committees whose members overlap), the Pediatric unit and for one of our small regional hospitals. It is an exceptional patient safety tool with a variety of application uses. You just have to think outside of the box!”

Cathy Quinn, RNC, BSN
Risk Manager
Mercy St. John's Health System
Springfield, MO